General Conditions of Sale

These General Conditions of Sale govern the contractual relations between Tissus Print and its customers as part of the online sale of custom textile products. Any order made on the website of Tissus Print implies full acceptance of these GTCs.

Head Office

PRINT TISSUS

ZAC des Bousquets

86 rue des Découvertes

83390 Cuers

Siret: 519 524 094 00017

RCS: TOULON

Tissus Print does not store customer files beyond 30 days in accordance with the data protection policy. The files belong exclusively to customers and cannot be used by Tissus Print for purposes other than the execution of orders. It is therefore the responsibility of the client to keep a copy of his files if he wishes to place new orders later.

Products offered for sale are available within available stocks. In case of unavailability of a product after placing an order, the customer will be informed as soon as possible and will be able to cancel his order or choose a replacement product.

The delivery time consists of the time of preparation of the order as well as the transport time. Tissus Print strives to meet the delivery times indicated at the time of the order, but cannot be held responsible for any delays attributable to the carrier.

In accordance with Article L. 121-20-2 of the Consumer Code, no right of withdrawal is applicable to orders for customized products, such as those proposed by Tissus Print, including the Good to Shoot (BAT).

The reproduction of copyrighted content, a trademark or otherwise protected without rights or authorization, constitutes a violation of the terms of use of copyright Tissus Print and international law. The customer is solely responsible for the content that he submits for printing and guarantees all necessary rights.

Tissus Print informs its customers that any reproduction of content protected by copyright, a trade-mark, or any other intellectual property right without authorization constitutes a violation of these conditions as well as of existing international laws.

For product customization, it is strictly forbidden to submit or download files containing protected content without the necessary rights. This includes, but is not limited to: licensed images, celebrity images, fictional characters, corporate logos, book extracts, product names, or any other item protected by intellectual property rights.

In addition, Tissus Print formally prohibits the submission of any unlawful or inappropriate content, including but not limited to:

• Hate speech, insult, incitement to violence, defamatory or discriminatory speech;
• Any content of a child pornography, obscene nature, or which violates human dignity;
• Any form of harassment, threat or intimidation.

Any submission of content in violation of these principles may result in sanctions, including suspension of your account, cancellation of your orders, and potential legal action.

These conditions apply to all customizations and any sending of files via our custom product platform. We encourage you to use only content you have created or for which you have the necessary rights.

8.1. General rules

The Customer has the following options for delivery: Delivery to Home, Pick-up on Place, Delivery to Proximity Trade and the Post Office. Shipping costs are borne by the Customer and are calculated according to the total weight of the items ordered. By default, invoices are sent to the email address indicated by the Customer upon registration. No complaint from the Customer will be accepted in the event of non-compliance with the procedures set out below.

8.2. Characteristics of the Colissimo system Follow-up of La Poste

The Customer is delivered to his home by his factor within 96 working hours and signs a delivery slip acknowledgement of receipt. In the event of absence, the Customer or the recipient of the product ordered shall receive a notice of passing through his factor, allowing him to withdraw the products ordered at the nearest post office, within 15 days.

The Customer is required to check, in the presence of the postal or delivery agent, the condition of the packaging of the goods and its contents upon delivery. In case of doubt as to the condition or contents of the package, the Customer must follow the Colissimo procedure, in particular by reporting the damage and refusing the goods while immediately issuing an anomaly to the La Poste agent. The Customer must also report these incidents to Tissus Print by email at [email protected]. The general conditions of the Colissimo Follow-up system of La Poste are available on the website www.colissimo.fr.

When ordering products on Tissus Print to be delivered outside the European Union, you may be subject to obligations and import taxes, which are collected when the package arrives at its destination. Any additional customs clearance costs will be borne by you; we have no control over these costs. Customs policies vary greatly from country to country, so you should contact the local customs service for more information. Please note that when placing an order on Tissus Print, you are considered the official importer and must comply with all laws and regulations of the country in which you receive the products. Protecting your privacy is important to us and we draw the attention of our international customers to the fact that cross-border deliveries are likely to be opened and inspected by customs authorities.

The information collected by Tissus Print during any order of the Customer are necessary for the management of his order by Tissus Print. According to the Law "Informatique et Libertés" n° 78-17 of 6 January 1978, the Customer has a right of access, rectification, opposition and deletion to the data concerning him with regard to Tissus Print. Through Tissus Print, the Customer agrees to be informed of the offers of Tissus Print. If the Customer no longer wishes to receive these proposals, he or she may inform Tissus Print by mail or e-mail.

Tissus Print draws the attention of its clients to the fact that some elements may generate a different printed rendering than the submitted file. The composition of the selected fabric, the selected colorimetric mode, and the digital printing process used can influence the final result. Therefore, the colors displayed online are digital renderings and do not necessarily correspond to the actual printing colors. It is recommended to order a sample of the pattern before placing an important order.

The online provision of the Customer's credit card number and the final validation of the order will be proof of the Customer's agreement in accordance with the provisions of the law of 13 March 2000 and will be worth:

• the amount due for the purchase order,
• signature and express acceptance of all transactions performed.

In the event of fraudulent use of the credit card, the Customer is invited to contact his or her account content. Tissus Print disclaims any liability in the event of fraudulent use of the Customer's credit card, while committing to cooperate with the competent authorities in an investigation into possible fraud.